Add service notes

Service notes explain what the engineer checked and did.

Screenshot needed: Mobile technician notes section

What this is for

Use notes to record diagnosis, work done, customer instructions, follow-up needs, and observations.

Who uses it

Service engineers and office admins who review field work.

Steps

1. Open the ticket.
2. Find Technician Notes or the notes section.
3. Enter clear service details.
4. Add next action information if needed.
5. Save the notes.

Important notes

Write notes in simple language that office staff can understand later.

Common mistakes

• Writing only "done".
• Missing part numbers or readings.
• Recording notes under the wrong ticket.