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Update work status

Work status tells the office what is happening on the job.

Screenshot needed: Mobile update job status section

What this is for​

Use work status to show whether the job is open, in progress, completed, cancelled, or needs further action.

Who uses it​

Service engineers.

Steps​

  1. Open the assigned ticket.
  2. Find Update Job Status.
  3. Select the correct next status.
  4. Add notes if required.
  5. Save the update.

Important notes​

Use the status that matches the actual field situation.

Common mistakes​

  • Marking work completed before notes, parts, and report are ready.
  • Leaving a job in progress after finishing.
  • Updating the wrong assigned ticket.