Upload photos and documents
Photos and documents support the service record.
Screenshot needed: Mobile documents section on ticket
What this is for
Use uploads for site photos, damaged part photos, signed documents, reports, or other service proof.
Who uses it
Service engineers and office users with upload permission.
Steps
- Open the ticket or PM visit.
- Open the Documents section.
- Select the file or photo.
- Enter a clear title if asked.
- Upload and confirm it appears on the record.
Important notes
To be verified: camera capture behaviour may differ by device and mobile build.
Common mistakes
- Uploading unclear or dark photos.
- Uploading a file to the wrong ticket.
- Leaving upload before it finishes.