View assigned tickets
Assigned tickets are service tickets currently given to you.
Screenshot needed: Mobile assigned tickets list
What this is for
Use the assigned tickets list to plan field work and open the correct job.
Who uses it
Service engineers.
Steps
- Open the service engineer workspace or mobile app.
- Open Tickets.
- Review the ticket number, customer, equipment, priority, and status.
- Select a ticket to open details.
- Check customer contact and equipment details before visiting.
Important notes
If a ticket is missing, ask the office admin to check assignment.
Common mistakes
- Working from an old screenshot instead of the live ticket.
- Not checking the equipment serial number.
- Missing priority or due information.