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Using parts in service tickets

Ticket part usage connects service work with inventory consumption.

Screenshot needed: Parts used section on service ticket

What this is for​

Use this to record which spare parts were used for a customer job.

Who uses it​

Service engineers, inventory users, and office admins with permission.

Steps​

  1. Open the service ticket.
  2. Open Parts used.
  3. Select the spare part.
  4. Enter the quantity.
  5. Save the part usage.
  6. Check stock movement if your role allows it.

Important notes​

Stock behaviour depends on organization settings and current stock availability.

Common mistakes​

  • Recording parts after the ticket is already closed.
  • Selecting a similar part number.
  • Forgetting to update quantity after replacing more than one part.