Push notifications
Push notifications alert mobile users about assigned work and updates.
Screenshot needed: Mobile notification permission prompt
What this is for
Use push notifications so field users do not miss important assignments.
Who uses it
Service engineers and sales engineers using the mobile app.
Steps
- Log in to the mobile app.
- Allow notifications if your phone asks.
- Keep notification preferences enabled where required.
- Tap a notification to open MARC.
- Review the related ticket, visit, or task.
Important notes
To be verified: push notifications depend on mobile build and deployment configuration.
Common mistakes
- Blocking phone notification permission.
- Expecting push notifications when preferences are disabled.
- Ignoring in-app notifications after opening the app.