Ticket notifications

Ticket notifications tell users about service ticket changes.

Screenshot needed: Ticket assignment notification

What this is for

Use ticket notifications to know when work is assigned, updated, or needs attention.

Who uses it

Office admins, service coordinators, and service engineers.

Steps

1. Watch the notification bell for unread updates.
2. Click the bell.
3. Select the ticket notification.
4. Review the opened ticket.
5. Take the required action.

Important notes

Ticket notification availability depends on assignment and notification preferences.

Common mistakes

• Assuming every ticket change sends a notification.
• Not opening the ticket after reading the alert.
• Missing notifications because preferences are turned off.