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Add comments

Comments keep discussion and updates inside the ticket.

Screenshot needed: Service ticket detail page with comments section

Screenshot needed: Add ticket comment input area

What this is for​

Use comments for coordination, customer updates, internal notes, and follow-up information.

Who uses it​

Office admins, service engineers, and users who can read or update tickets.

Steps​

  1. Open the service ticket.
  2. Find the comments or notes section.
  3. Type the update clearly.
  4. Add any required visibility option if shown.
  5. Save or post the comment.

Important notes​

Do not put passwords, payment card details, or private unrelated information in comments.

Common mistakes​

  • Writing comments on the wrong ticket.
  • Using unclear messages like "done" without context.
  • Adding customer-sensitive notes in the wrong visibility option.