Close a ticket
Closing a ticket means the service work is complete.
Screenshot needed: Service ticket close action
What this is for
Use closure to remove completed work from active service queues and keep service history clean.
Who uses it
Service engineers, office admins, or service coordinators with close permission.
Steps
- Open the ticket.
- Check that the assigned work is complete.
- Check comments, parts used, documents, and service report details.
- Select the closed status or close action.
- Save the ticket.
Important notes
Closed or cancelled tickets may not be editable by current backend rules.
Common mistakes
- Closing before the service report is ready.
- Closing a ticket that still needs spare parts confirmation.
- Closing the wrong customer's ticket.