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Support and contact

Use this page when you need help with MARC.

Screenshot needed: Help center support page

What this is for​

Support helps users resolve login, access, data, workflow, PDF, notification, and training questions.

Who uses it​

All MARC users, product trainers, and organization admins.

Before contacting support​

  1. Check the related troubleshooting page.
  2. Confirm your organization page is correct.
  3. Note the module and record number.
  4. Take a screenshot if helpful.
  5. Contact your assigned MARC support channel.

What to include​

  • Your organization name.
  • Your role or team.
  • Page name and record number.
  • What you clicked.
  • What you expected.
  • What happened instead.

Important notes​

Do not share passwords or confidential credentials. To be verified: final support email, phone number, and service hours should be added before publishing.