Cannot login
Login issues usually happen because of wrong organization, expired login code, inactive user, or network problems.
Screenshot needed: Login error message
What this is for
Use this page to check common login problems before contacting support.
Who uses it
All users and trainers.
Steps
- Check that you opened the correct organization login page.
- Re-enter your email and request a new login code.
- Check for typing mistakes and extra spaces.
- Try again on a stable internet connection.
- Ask your admin to confirm your user is active.
Important notes
Do not share login codes with support. MARC support will never ask for your code.
Common mistakes
- Opening another organization's login page.
- Using an expired login code.
- Trying to log in before the account is activated.