Contact support
Contact support when you cannot resolve the issue with normal checks.
Screenshot needed: Support contact page
What this is for
Use support contact for login problems, missing permissions, wrong organization page, failed uploads, broken PDFs, or notification mismatches.
Who uses it
All users and trainers.
Steps
- Note your organization name.
- Note the page where the issue happened.
- Note the record number if available.
- Take a screenshot if it does not expose sensitive customer information.
- Send the details to your MARC support contact.
Important notes
Do not send passwords, private keys, or confidential files unless support asks through an approved channel.
Common mistakes
- Reporting "not working" without page or record details.
- Sending passwords in chat.
- Continuing work on the wrong organization page.