Notifications not showing

If notifications are missing, check assignment, preferences, and connection.

Screenshot needed: Empty notifications page

What this is for

Use this when the bell count, dropdown, or notifications page does not show expected updates.

Who uses it

All users and trainers.

Steps

1. Refresh the page.
2. Check whether the work is assigned to you.
3. Open Notifications and review the list.
4. Open Notification Preferences and check delivery settings.
5. Contact support if count and list do not match.

Important notes

You should see only notifications meant for your user in your organization.

Common mistakes

• Expecting notifications assigned to another user.
• Turning off notification preferences.
• Reading a notification and expecting it to stay unread.